In regards to H.Wilsons comments, Debenhams catering team are aware of the difficulties faced in the opening few days. The team has been newly put together employing some staff that this is their first job, they have been trained and the unit opened it's doors to a huge amount of customers as you can imagine over the BH weekend. This is a new concept and is being improved with the staff giving it 100% to get it right. It clearly states as you enter "Please wait to be seated" but as they are busy and every table is allocated to a customer the wait can be a few minutes. The tables are allocated so every customer has their own table and it does not get pinched when they go up to order by people that could not be bothered to wait like yourself. When you get to the till the server will ask you your table number that you have been allocated, unless you could not be bothered to wait and just pinched an empty table that may have been someone else's. Food that is served is taken to that table that you were given. "Oh yes, you couldn't be bothered to wait". The team have been sworn at, shouted at and through thick and thin have stood by the restaurant throughout the busy/manic few days some doing a 14 hour day, kids that have started their first job and you want to punch them in the face for not getting it right, hell we are not perfect and I've been running a restaurant in Hereford for 14 years and we still get it wrong on times.