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Local Government Ombudsman complaints to Council


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From the Local Government Ombudsman with its annual summary of statistics on the complaints made to the Local Government Ombudsman (LGO) about your authority for the year ended 31 March 2014.


How many of these issues were reported by the Hereford Times, especially where complaints were upheld?

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The Local Governmnet Ombudsman can deal with complaints against the Council where the council has done something wrong? (maladministration)

The law says the Ombudsman can investigate alleged or apparent ‘maladministration or service failure. This can include:

* Delay
* Incorrect action or failure to take any action
* Failure to follow procedures or the law
* Failure to provide information
* Inadequate record-keeping
* Failure to investigate
* Failure to reply
* Misleading or inaccurate statements
* Inadequate liaison
* Inadequate consultation
* Broken promises

The Ombudsman does not usually criticise a decision which has been properly taken simply because someone disagrees with it. We will however look at the way the decision was made.

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