This is just a summary of the survey results. The report is much more detailed and contains many comments from the residents which provide more insight into the results. If you would like a copy of the full report please send an email to Meadowparkresidents@outlook.com RESULTS OF A RECENT RESIDENTS-ONLY SURVEY, CONDUCTED BY THE RESIDENTS OF THE NEW HOUSING DEVELOPMENT AT: MEADOW PARK, HOLMER, HEREFORD, HEREFORDSHIRE, HR1 1RD Circulation This report has been sent to the following people/organisations: Andrew Doyle – Deputy Editor, Hereford Times
Colin James - Admin at Hereford Voice Jesse Norman MP –Hereford and South Herefordshire Bill Wiggin MP – North Herefordshire Andrew Round – Ward Councillor – Holmer Mark Millmore – Chairman – Holmer and Shelwick Parish Council Councillor A W Johnson - Leader - Herefordshire Council Marc Willimont –Head of Development Management & Environmental Health - Herefordshire Council Colin Cole - Chief Executive - Lioncourt Homes Denis Thompson –Chairman - Fortis Living Guy Weston – Group Chief Executive –Fortis Living Housing Ombudsman Service Background Meadow Park is a new housing development in Holmer, Hereford built by Lioncourt Homes. It comprises 34 properties. 32 are occupied, 1 is still to be sold and 1 is still being built. The site was originally planned to have only 33 properties, the 34th property was added to the site plans later on, hence it is still being built. On the site there are 12 Housing Association Properties (Fortis Living/Festival Housing). 6 of these are Shared Ownership and 6 are rented.
Survey Now that the majority of the residents have been living on the site for between 6 months and 18months it was decided amongst us to conduct a survey of the residents. This would allow us to provide group feedback to all of the parties responsible for or involved in the planning and development of Meadow Park; and future developments planned for Herefordshire. Residents were asked 20 questions and the results can be found in this report. They were also asked to elaborate on their answers and their comments can also be found in this report. The hope was that if any problems/issue were identified the relevant organisations could help us to resolve them. Also any good feedback could be passed onto those involved. If nothing else, we thought that the results would be useful to those involved with the Strategy and development and Implementation of the Housing Strategy for Herefordshire. If mistakes had been made, we didn’t want them repeated elsewhere on future developments.
Key Findings 32 surveys were distributed to the 32 occupied properties. 21 completed surveys were returned (66% survey response rate)
86% of respondents want streetlights installed on the estate
71% of respondents think there is insufficient car parking for residents
100% of respondents think there is insufficient car parking for visitors
76% of respondents think there is insufficient space to allow for vehicles to turn, access or exit parking spaces
Roughly Half of respondents like the new junction as it is, the other half would like it changed
57% of respondents would like planning restrictions on the site to be relaxed for external changes
62% of respondents were satisfied with the completion on time of their home
81% of respondents were satisfied with the handover process on moving in day
67% of respondents were satisfied with the condition of their home on moving in day
100% of respondents reported snags/defects
81% of respondents reported 6 or more defects, 43% reported 11 or more defects
Roughly half of respondents are satisfied with the service provided by the developer/housing association since moving in, the other are not
76% of respondents are satisfied with internal design and layout of their new home.
72% of respondents are satisfied with the external design and layout of their new home
62% were satisfied with the finish/quality of their new home
76% would still buy/rent this property now they have lived there
67% would recommend the developer/housing association to a friend
33% said they were given enough information about the house/estate before moving in
Roughly half of respondents thought that the plans and marketing packs provided before moving in were representative of the estate, the other half said they were not.
90% of respondents had to wait over 3 months for phone line/broadband. 81% had to wait over 6 months. 38% had to wait over a year.
