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Hereford Voice

Jalsagor Indian Restaurant Given Food Hygiene Rating Zero

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The Jalsagor Indian Restaurant in St Owens Street Hereford was visited in August and given a food hygiene rating of zero, which is the lowest possible score.

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Ratings are a snapshot of the standards of food hygiene found at the time of inspection. It is the responsibility of the business to comply with food hygiene law at all times.

This includes:
Handling of food
How food is stored
How food is prepared
Cleanliness of facilities
How food safety is managed
The food hygiene rating scheme does not provide information on the following factors:

Quality of the food  
Customer service  
Culinary skill  
Presentation  
Comfort
For suspected food poisoning, seek medical advice from your GP and contact your local environmental health or food safety team.

Understanding ratings

The rating shows how well the business is doing overall, based on standards found at the time of inspection. The ratings can be found online and on stickers which are displayed at business premises. The back of the sticker and the online rating will also show the date of the inspection by the local authority’s food safety officer.

Ratings are typically given to places where food is supplied, sold or consumed, such as:

restaurants, pubs and cafes
takeaways, food vans and stalls
canteens and hotels
supermarkets and other food shops
schools, hospitals and care homes
A food safety officer from the local authority inspects a business to check that it follows food hygiene law so that the food is safe to eat.

At the inspection, the officer will check the following three elements: 

How hygienically the food is handled – how it is prepared, cooked, re-heated, cooled and stored
the physical condition of the business –including cleanliness, layout, lighting, ventilation, pest control and other facilities
how the business manages ways of keeping food safe, looking at processes, training and systems to ensure good hygiene is maintained. The officer can then assess the level of confidence in standards being maintained in the future
Exemptions

There are two groups of exempt businesses which are inspected by the local authority food safety officer but are not given a food hygiene rating:

Businesses that are low-risk to public health, for example, newsagents, chemist shops or visitor centres selling pre-wrapped goods that do not require refrigeration, childminders and businesses that offer caring services at home.

The rating scale
The hygiene standards found at the time of inspection are then rated on a scale:

5 is top of the scale, this means the hygiene standards are very good and fully comply with the law
0 is at the bottom of the scale, this means urgent improvement is necessary
To get the top rating, businesses must do well in all three elements which are referenced above. If the top rating is not given, the officer will explain to the business the necessary actions they can take to improve their hygiene rating.

A breakdown of the three elements making up the food hygiene rating for business is also provided with the online rating. This information is available for businesses inspected since April 2016 in England and Northern Ireland and for businesses inspected in Wales since November 2014.

Detailed information is included in the food safety officer’s inspection report. If you want to see this you could make a Freedom of Information (FOI) request (Opens in a new window) to the local authority that carried out the inspection. You can find the local authority’s contact details by searching for the business and then clicking on the name of the business.

The local authority will consider your FOI request and will usually send you a copy of the report. In some cases, the local authority may decide that they cannot do so but will let you know this and explain why. Any concerns relating to a business's food safety can be reported to the local food safety team who are responsible for the business. You can find the local authority’s contact details by searching for the business and then clicking on the name of the business.

Ratings can be displayed in an obvious location within the business’ window or door. You can also ask a member of staff what rating was given at the last inspection. Putting a hygiene rating on show is a good advertisement for businesses that meet the requirements of food hygiene law. If the rating is low you can then choose to buy your food or meal from a place with a higher rating.

ENGLAND
Businesses in England do not have to display their rating at their premises but are encouraged to do so. 
WALES
Businesses in Wales are legally required to display their ratings in a prominent place, like the front door, entrance or window of the business. All businesses in Wales must provide information on their rating verbally if requested in person or over the phone.

The scheme applies to businesses who sell to businesses including food manufacturers and wholesalers. Takeaways must include a bilingual statement on menu leaflets and flyers which tells consumers how to find details of the rating on our website.
NORTHERN IRELAND
Businesses in Northern Ireland are legally required to display their ratings at or near each customer entrance like the front door, entrance or window of the business. Stickers must be displayed in a location where they can be readily seen and easily read by customers before they enter the establishment when it is open for business.

All businesses in Northern Ireland must provide information on their rating verbally if requested in person or over the phone.
Differences between online ratings and rating sticker displayed

There may be temporary differences between the rating displayed at a business and online rating for which there are valid reasons, such as:

The business has appealed its latest rating and is awaiting the result.
The local authority is in the process of uploading the new rating to our website.
Even if a business achieves the top rating there can be a short delay while the local authority updates the website. Local authorities upload ratings at least every 28 days. If you cannot find a rating for business then you will need to contact the local authority responsible for inspecting the business.

You should also contact the local authority if you are concerned that a business is deliberately displaying a higher rating to the one on the website to suggest it has higher hygiene standards than it actually does.

Businesses with poor ratings
Businesses which are given low ratings must make urgent or major improvements to hygiene standards. The local authority food safety officer has several enforcement options available as well as giving advice and guidance to make sure these improvements are made.

The food safety officer will also tell the business how quickly these improvements must be made and this will depend on the type of issue that needs to be addressed.

If the officer finds that a business’s hygiene standards are very poor and there is an imminent risk to public health, when food may be unsafe to eat, the officer must act to ensure consumers are protected. This could result in stopping part of the business or closing it down completely until it is safe to recommence.

Frequency of inspections
A new rating is given each time a business is inspected by a food safety officer from the business’s local authority.
Each local authority plans a programme of inspections every year. The frequency of inspections depends on the potential risk to public health. 

The assessment takes account of the following factors:
Type of food that is handled
The number and type of customers, for example vulnerable groups
Types of processes carried out before the food is sold or served
Hygiene standards seen on the day of the last inspection
Businesses that pose a higher risk are inspected more often than businesses that pose a lower risk, for example a small retailer selling a range of prepacked foods that only need to be refrigerated. The time between inspections varies from six months for the highest risk businesses to two years for lower risk businesses. For some very low risk businesses, the interval between inspections may be longer than two years, however there may be some exceptions to this.

In between inspections, local authorities may also monitor businesses in other ways to ensure they are maintaining hygiene standards. If these checks reveal anything that might indicate that hygiene standards have deteriorated, the officer will carry out an inspection and the business will get a new rating.

If the local authority receives a complaint or new information about a business that they are not due to inspect, and this suggests hygiene standards are not being maintained, the local authority will investigate and may inspect the business and give it a new hygiene rating.

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I think Food 'Ratings' lose their meaning if a 'Zero' rating means a free pass to continue trading. You could write a book about the Jalsagor. More plot twists than a Hitchcock film. 

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On 21/09/2019 at 00:47, Roger said:

I think Food 'Ratings' lose their meaning if a 'Zero' rating means a free pass to continue trading. You could write a book about the Jalsagor. More plot twists than a Hitchcock film. 

Quite agree.how many times have they been pulled up over poor hygiene or raided by immigration since they opened.

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6 hours ago, ragwert said:

Quite agree.how many times have they been pulled up over poor hygiene or raided by immigration since they opened.

I think a zero rating must mean closure until 1* has been reached. Zero must have to have a meaning. How can zero still mean it's business as usual? :shrug: 

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It should be compulsory to display the rating at the entrance, as it is in Wales, and that rating should be the one found on inspection until such time as it is re-inspected. For a zero rating, they should be immediately closed until it is reinspected - they're messing with people's health here.

Edited by twowheelsgood

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