So this evening I received an email from a very good friend of mine - I've known her for years. They are the sort of person that would do anything for anybody, and is always relentlessly cheerful! (Unlike myself!)
Today she took her daughter in law for a birthday lunch at Thai Gallery. ( I've been on a number of occasions myself - the food is great.)
They went in, and although it was very quiet, were shoe horned onto a tiny table. They ordered. My friend deliberately chose a dish containing no mushrooms, with noodles and a few other bits and bobs. When the food arrived, my friend could see mushrooms...and also bits of egg. A waitress was called over, and my friend explained very politely, that this was not the dish ordered. The waitress insisted it was. My friend pointed out the mushrooms, the eggs and the ribbon like noodles ( not the rice ones expected.) The waitress was having none of it.
Her daughter in law then asked to see the menu again. One was duly produced, and the meal description was read out. At this, the waitress did concede - rather reluctantly - that the mushrooms should not have been there. She said the plate could be returned to the kitchen, the mushrooms removed, and the meal reheated.
"And the egg?" My friend asked. Only to be told that there were 'no rice noodles.' My friend asked for the plate to be taken away. This was not a meal that could be eaten.
Her daughter in law ate hers at my friends insistence. Just then, another dish was bought out from the kitchen to go to another table.......containing rice noodles! The waitress was called over again.
"We thought you said there was no rice noodles?"
The reply was beyond belief. "There are no rice noodles in the dish you ordered." My friend pointed out that had they produced the actual dish that was ordered in the first place, the situation would not have arisen. This logic fell on deaf ears.
So.......a dish is ordered, it's not what was on the menu, no real attempt is made to rectify the situation, and the waitress was unbelievably rude!
My friend went to pay, (Still £25. for one dish, a glass of wine, a glass of water and a pot of rice - uneaten - it's rather bland by itself.) and had one final go at getting through to the waitress just how bad the service had been. By now, the waitress looked bored. She did respond - however, the first word she uttered was 'But...'
My friend was in no mood to listen to excuses and left.
This got me thinking.....
Has customer service got better, worse or has it become indifferent?
Any members have any examples of good, bad or downright ugly?
Edited by dippyhippy, 27 July 2017 .