Hello everyone! I know this is a year old but I've come across this and I can't help but comment. I hope some of O. H. Mowers disappointed customers are still on here and get this message as I am the girl who works in the office. I know we messed up (I am in no way disputing it was inadequate service) but I do hope to try and explain and apologise!
First off, I may be biased, but OH Mowers is a great company. And I really mean it, I wouldn't work anywhere else. We all care about the business and customers so much (why else would I be writing this hey) and I do believe that the majority of our customers are overjoyed with our service. This time last year, we lost our main mechanic. He had been with us since the beginning and we had been left with just an apprentice, who bless him tried his best, but without the experience there was no way he could do all of the jobs that Tal (The chap who left) was doing. So alongside everything he usually did (2 strokes) Oliver, the boss, was landed with everything the apprentice couldn't do too. I have to admit it was a real mess. Everybody is wanting their machinery yesterday at the busy time and we just couldn't keep up. We tried our best and turned away custom where we had to, but obviously we didn't do good enough...
We are still just a trio, me, the boss Oliver and Ty the 'apprentice'. I believe that we have got a good balance now. Oliver spends his life at work to try and get things done quickly and keep everyone happy and Ty has improved massively.
As for the 2 stroke expert I referred to. That is oliver, he really is one of the best. But at the time he was juggling way too much work to keep up and focus on what was important. We know it was bad and we're still on the look out for another member of staff but to find someone who actually cares about the company they work for and who is enthusiastic about lawn mowers is very hard!
Anyways, to cut a long story short, Oliver business is his world and he really shows that in his work. Nothing will ever be perfect but we can only try and every day isa learning curve. We actually take note of problem's and make sure we do what we can to resurrect them. I hope you all never have any problems in the future, and if you would give us another chance, come down and have a chat, we're a real friendly bunch as long as we've had our coffee!Ha ha
Thank you for listening and, sorry for our mistakes. Beth :)